Terms of Service

Last updated: January 15, 2026

1. Acceptance of Terms

By accessing and using our orthodontic services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services.

2. Services Provided

We provide professional orthodontic services including but not limited to:

  • Clear aligner treatments (Invisalign)
  • Traditional braces and orthodontic appliances
  • Consultations and treatment planning
  • Retainer services and aftercare
  • Dental care products through our store

3. Appointments and Cancellations

We kindly request that you provide at least 24 hours notice for any appointment cancellations or rescheduling. Missed appointments without prior notice may be subject to a cancellation fee.

We reserve the right to reschedule appointments due to unforeseen circumstances and will provide as much notice as possible.

4. Payment Terms

Payment for services is due at the time of treatment unless alternative arrangements have been made. We offer various payment options including:

  • Cash and credit/debit cards
  • Medical Aid
  • Flexible payment plans for qualifying treatments

5. Patient Responsibilities

Patients are responsible for:

  • Following treatment instructions and care guidelines
  • Attending scheduled appointments
  • Maintaining good oral hygiene during treatment
  • Reporting any concerns or complications promptly
  • Wearing retainers as prescribed after treatment

6. Store Purchases

Products purchased through our store are subject to our return policy. Unopened products may be returned within 30 days of purchase with proof of purchase. Opened or used products cannot be returned for hygiene reasons.

7. Limitation of Liability

While we strive to provide the highest quality care, individual results may vary. We are not liable for outcomes that result from failure to follow treatment instructions or recommended care guidelines.

8. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Three Rivers Orthodontics

139 General Hertzog Rd,
Three Rivers, Vereeniging, 1929

Phone: 016 423 1227

Email: privacy@threeriversorthodontics.co.za